About us
A local plumbing and heating company you can actually rely on
Hydrivo was started by engineers who were tired of hearing the same complaints about the trade. We fixed the things people hate: vague prices, missed appointments and work that doesn't last.
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Jobs completed
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Customer satisfaction
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Emergency support
Our story
Ten years of turning up when we said we would
We're a directly employed team of ten engineers working across West London and surrounding areas. Roughly seven in ten of our jobs come from a recommendation or a repeat customer — which is the only performance metric we really care about.
2016
Hydrivo founded with one van and a focus on emergency callouts in West London.
2019
Accredited installers for Worcester Bosch and Vaillant; boiler installs become our largest service.
2022
Bathroom division launched, offering full design-and-fit projects under one contract.
2024
Commercial contracts team added, covering offices, retail and hospitality across London.
2026
Ten engineers, 500+ completed jobs and a 4.9-star average across 300+ verified reviews.
What we stand for
Six commitments on every single job
Quality workmanship
Every install is signed off against our own checklist before we hand it over, and photographed for your records.
Honest pricing
Fixed prices in writing before we start. No hourly drift, no parts markup surprises, no weekend premiums on quoted work.
Reliable service
Two-hour arrival windows, a text when the engineer sets off, and a call if anything changes.
Experienced engineers
Directly employed, Gas Safe registered and DBS checked. We never subcontract your job to a stranger.
Excellent customer care
A real person answers the phone seven days a week, and the same coordinator sees your job through to completion.
Guaranteed work
12-month workmanship guarantee as standard, plus manufacturer warranties of up to 12 years on new boilers.
Why Hydrivo
Eight reasons customers stay with us
We built Hydrivo around the things people say they can never find in a plumber: turning up, clear pricing and work that lasts.
Fast response
Emergency engineers typically on site within 60 minutes.
Transparent pricing
Fixed prices agreed in writing before any work starts.
Fully qualified engineers
Gas Safe registered, CIPHE trained and DBS checked.
Guaranteed workmanship
Every job backed by our 12-month workmanship guarantee.
Friendly support
A real person answers the phone, seven days a week.
Modern equipment
Thermal imaging, CCTV and digital combustion analysis.
Local specialists
We know the housing stock and water systems across West London.
Emergency availability
24/7 cover, including bank holidays and weekends.
Work with a team that treats your home properly
Tell us what's going on and we'll come back with a clear, fixed price — usually within a couple of hours.